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Saturday, July 12, 2014

Do you get such calls?

It is quite strange that whenever a woman shares her mobile number anywhere, she is bound to get calls from nasty callers who want to talk dirty or simply kill time when troubling a woman. It happens to me all the time. Whenever I happen to share my number at some restaurant in their feedback form or when I register with my mobile number(recently I registered with aquaguard for lodging my complaint) I get such calls. Henceforth I have decided to share the numbers I get these calls from. Since few days I saw missed calls from unknown numbers and today I got one such nasty call from 9652925073.
It is an airtel number near vinukonda-darsi road, Boppudavari palem. Traced it on mobile tracker. I will surely find out much more details, if the calls continue. For all women who get bugged similarly. There is help available, but we need to search right.

Tuesday, July 8, 2014

Auaguard Solved My Problem Finally

Beginning with the disclaimer notice. My blog is not used for affiliate marketing nor does it contain links to other websites. Coming to the problem with my Aquaguard. The same technician, Mr. Girish, whom I called yesterday, called me around 11 AM saying he is coming, to rectify the problem that was caused after yesterday's ordeal to find the minuscule chunk of graphite from the disintegrated candle. One of the valves that connected the pipes between two candles was not screwed to its full capacity. Mr. Girish traced the problem instantly and set to work. Within half an hour the problem was rectified.
I requested Mr. Girish to stay until I check all aspects to avoid calling back again. After my thorough inspection for leaks, water color, odor and taste, I thanked him for coming today as promised. May be not on time, but the important aspect here is, he called before he started, which was very professional on his part. I would like to congratulate Eureka Forbes/ Aquaguard/ TATA for hiring such professional technicians as well. I only pray that every customer is treated the same way, with their first complaint itself. Delaying complaint addressal will only cause frustration among customers. I understood that in order to be heard You should be well connected socially, especially on social networks.

Monday, July 7, 2014

Problem handled by Aquaguard or Eureka Forbes technician

I use my blog to voice my opinion on a certain product or company. I do not use this blog for affiliate marketing neither do I link it to other websites.
Coming to the point now, My Aquaguard iNOVA model had been serviced by two technicians named, Mr. Girish and Mr. Venkatesh who arrived at my home around 6:30PM. They worked very hard to pin point the fault that was obstructing the water flow. After grueling work for more than an hour, they could trace it and rectify the problem by 7:40PM.
After all the pain I went through for two weeks, this is a welcome relief. But some other minor problem surfaced soon after they left. It seems Mr. Girish did not tighten all the valves in a hurry, because the water was leaking from the unit. Also, the water from Aquaguard was little yellow in color, as opposed to being clear. I called him as soon as I noticed the problem. It was 8PM and he said, he was on his way home and can make it only tomorrow morning, which is, 7th July 2014.
I only hope this problem is not left unattended to for few more weeks.

Aquaguard's Standard Response - Sorry for the Delay

After I read the posts on Facebook page of Aquaguard/TATA/Eureka Forbes, I understood that my problem will never be resolved, at least not until its time to renew my AMC contract which is only next year this time. Hence I decided to post articles which will bring few facts to light.
It is surprising that many do not know TATA or Aquaguard or Eureka Forbes are all the same. Many were not delivered their product even after payment. One of the customers was made to wait for ten days without any response. Other customer was not assigned a customer ID and hence they do not have any AMC contract paper with them.
Our model has become outdated now which is why our loss is only few thousands of Rupees, but for somebody who bought a latest model and is cheated, it may be back breaking.
I would only want people to research well before they buy a water purifier solution. Going for TATA because it is reputed may only backfire because its proved now, that there are many unsatisfied customers with them. Aquaguard actually surpasses basic research test, with flying colors, because all the testimonials are praising it for good service since 12 years, 5 years and so on.
Absence of negative remark should raise doubts, but a person researches only when he/she has already decided on certain company and hence they feel elated that there are no negative testimonials. Its always better to search before deciding.
Coming to my post on Facebook page of Eureka Forbes, there was a reply from Eureka Forbes, in the following manner
"Dear Madhavi Praveen, we are sorry for the delay in services.
We have made a note of your concern details and forwarded your complaint to the concerned department and are following up with them
They will contact you soon and resolve your issue at the earliest.
Regards,
Eureka Forbes Team"

Sunday, July 6, 2014

Eureka Forbes or Aquaguard - How do you earn.

Beginning with the disclaimer, My blog does not contain any promotional links nor is used in affiliate marketing. I am only writing my experience with the so called great company which has all the money to produce great and Impressive advertisements, but when it comes to serving the customer after sale point, it completely ignores them to the point of being arrogant. Their technicians are just like the company, nice and good when it comes to renewing AMC,  very rude and arrogant when it comes to serving them.
I had tough time deciding whether I should approach the consumer court or simply let go my money which is only few thousands. The question here is not the money, but of ethics. I finally came to a conclusion, instead of wasting my time running around courts, why not post as many posts as possible about the fraud that this company runs. It would be guiding many innocent middle class families. I don't know whether I can call it a crusade, but it is a small time war that I have declared on Eureka Forbes.
I am surprised how this company runs in the first place? I later found out EurekaForbes is a TATA undertaking. So they have money right now from other successful ventures like Tata Sky. All this will simply go waste if the company goes on similar lines.
I happened to post my problem with complaint number on Facebook page in my profile and there was immediate response to pacify me and my anger. That ended there itself, no action was taken even after three days of promise that they will serve me with whatever best they have. So I posted on their official  Facebook fan page, and checked after an hour, I was surprised  that some monsoon tips and other posts were only visible, my post was not even visible to anybody who comes to this page. For a moment I thought they have deleted it, but then there was this small link saying 32 people have posted since half an hour. And what do I get, all the posts are from people who have been cheated. Few were not delivered the product itself, many faced similar problem after AMC renewal. We never faced problem until we opted for AMC duration of 2 years. Earlier we used to opt for yearly contract which is why they used to come religiously to change candle and service the system and also renew the AMC. Only last year, they foold my in laws saying it is convenient to opt for 2 years and then our problem began.
My humble request to all families who want to make their drinking water safe, is, not to opt this company. Water purifiers are not their forte, their niche is different. Don't even think of opting this company. Never!!! I am now browsing for other choices I have.