After I read the posts on Facebook page of Aquaguard/TATA/Eureka Forbes, I understood that my problem will never be resolved, at least not until its time to renew my AMC contract which is only next year this time. Hence I decided to post articles which will bring few facts to light.
It is surprising that many do not know TATA or Aquaguard or Eureka Forbes are all the same. Many were not delivered their product even after payment. One of the customers was made to wait for ten days without any response. Other customer was not assigned a customer ID and hence they do not have any AMC contract paper with them.
Our model has become outdated now which is why our loss is only few thousands of Rupees, but for somebody who bought a latest model and is cheated, it may be back breaking.
I would only want people to research well before they buy a water purifier solution. Going for TATA because it is reputed may only backfire because its proved now, that there are many unsatisfied customers with them. Aquaguard actually surpasses basic research test, with flying colors, because all the testimonials are praising it for good service since 12 years, 5 years and so on.
Absence of negative remark should raise doubts, but a person researches only when he/she has already decided on certain company and hence they feel elated that there are no negative testimonials. Its always better to search before deciding.
Coming to my post on Facebook page of Eureka Forbes, there was a reply from Eureka Forbes, in the following manner
"Dear Madhavi Praveen, we are sorry for the delay in services.
We have made a note of your concern details and forwarded your complaint to the concerned department and are following up with them
They will contact you soon and resolve your issue at the earliest.
Regards,
Eureka Forbes Team"
It is surprising that many do not know TATA or Aquaguard or Eureka Forbes are all the same. Many were not delivered their product even after payment. One of the customers was made to wait for ten days without any response. Other customer was not assigned a customer ID and hence they do not have any AMC contract paper with them.
Our model has become outdated now which is why our loss is only few thousands of Rupees, but for somebody who bought a latest model and is cheated, it may be back breaking.
I would only want people to research well before they buy a water purifier solution. Going for TATA because it is reputed may only backfire because its proved now, that there are many unsatisfied customers with them. Aquaguard actually surpasses basic research test, with flying colors, because all the testimonials are praising it for good service since 12 years, 5 years and so on.
Absence of negative remark should raise doubts, but a person researches only when he/she has already decided on certain company and hence they feel elated that there are no negative testimonials. Its always better to search before deciding.
Coming to my post on Facebook page of Eureka Forbes, there was a reply from Eureka Forbes, in the following manner
"Dear Madhavi Praveen, we are sorry for the delay in services.
We have made a note of your concern details and forwarded your complaint to the concerned department and are following up with them
They will contact you soon and resolve your issue at the earliest.
Regards,
Eureka Forbes Team"
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