First things first, this post does not contain any link other websites nor my blog is used for affiliate links. Now coming to the main issue. Our water purifier model iNOVA was serviced by technician named Naveen on 27th June 2014 as per contract receipt no 22017878 for customer id 1002977856. Earlier in May my service request for cleaning was attended by Mr. Girish who said next month is candle replacement hence servicing at once would suffice. But repeated calls to the number given by Girish yielded no result, hence I called customer care and registered a service request which was attended to by Naveen bearing ID number 1902(told by Naveen) on 27th June.
The candle was completely worn out, because it has not been serviced or cleaned every six months as agreed in contract. He had tough time removing the disintegrated candles. After servicing, the water flowed in drops, to which he replied saying the disintegrated candle was obstructing the flow and that a coil needs to be replaced and promised he would come the next day, that is on 28th June 2014. He had made me sign the receipt hence I took his mobile number for reference in a case he forgets that the work was incomplete. But repeated calls only made him tell me new reasons each day.
In the beginning he told that coil will be delivered in courier and he is waiting for the same. After 2nd July I called him to inquire whether the courier had come, he said he will come home the same day and service it. Each day he would say yes madam I am coming within an hour and he would never turn up. If I get the list of dialed numbers from BSNL I will have made most calls to the mobile number 9538767188. It is now weekend already, my scheduled appointment with pediatrician cannot be postponed further and hence I called him and spoke sternly whether he will come today 7th July by 12pm or not. He started another story, that coil wasn't working. I said how will You know when you haven't even tried installing it. He says he needs to test it at service center. I checked the website for registering online compliant and could not find my model of water purifier. If they do not have my model in the list of purifiers how come did he test it?
I threatened him saying I will write to eureka forbes, he says all the best madam. Do whatever you can. Since seven. Years now, my water purifier was serviced only once a year and for on tract renewal. I think it is time to change my purifier.
