Beginning with the disclaimer, My blog does not contain any promotional links nor is used in affiliate marketing. I am only writing my experience with the so called great company which has all the money to produce great and Impressive advertisements, but when it comes to serving the customer after sale point, it completely ignores them to the point of being arrogant. Their technicians are just like the company, nice and good when it comes to renewing AMC, very rude and arrogant when it comes to serving them.
I had tough time deciding whether I should approach the consumer court or simply let go my money which is only few thousands. The question here is not the money, but of ethics. I finally came to a conclusion, instead of wasting my time running around courts, why not post as many posts as possible about the fraud that this company runs. It would be guiding many innocent middle class families. I don't know whether I can call it a crusade, but it is a small time war that I have declared on Eureka Forbes.
I am surprised how this company runs in the first place? I later found out EurekaForbes is a TATA undertaking. So they have money right now from other successful ventures like Tata Sky. All this will simply go waste if the company goes on similar lines.
I happened to post my problem with complaint number on Facebook page in my profile and there was immediate response to pacify me and my anger. That ended there itself, no action was taken even after three days of promise that they will serve me with whatever best they have. So I posted on their official Facebook fan page, and checked after an hour, I was surprised that some monsoon tips and other posts were only visible, my post was not even visible to anybody who comes to this page. For a moment I thought they have deleted it, but then there was this small link saying 32 people have posted since half an hour. And what do I get, all the posts are from people who have been cheated. Few were not delivered the product itself, many faced similar problem after AMC renewal. We never faced problem until we opted for AMC duration of 2 years. Earlier we used to opt for yearly contract which is why they used to come religiously to change candle and service the system and also renew the AMC. Only last year, they foold my in laws saying it is convenient to opt for 2 years and then our problem began.
My humble request to all families who want to make their drinking water safe, is, not to opt this company. Water purifiers are not their forte, their niche is different. Don't even think of opting this company. Never!!! I am now browsing for other choices I have.
I had tough time deciding whether I should approach the consumer court or simply let go my money which is only few thousands. The question here is not the money, but of ethics. I finally came to a conclusion, instead of wasting my time running around courts, why not post as many posts as possible about the fraud that this company runs. It would be guiding many innocent middle class families. I don't know whether I can call it a crusade, but it is a small time war that I have declared on Eureka Forbes.
I am surprised how this company runs in the first place? I later found out EurekaForbes is a TATA undertaking. So they have money right now from other successful ventures like Tata Sky. All this will simply go waste if the company goes on similar lines.
I happened to post my problem with complaint number on Facebook page in my profile and there was immediate response to pacify me and my anger. That ended there itself, no action was taken even after three days of promise that they will serve me with whatever best they have. So I posted on their official Facebook fan page, and checked after an hour, I was surprised that some monsoon tips and other posts were only visible, my post was not even visible to anybody who comes to this page. For a moment I thought they have deleted it, but then there was this small link saying 32 people have posted since half an hour. And what do I get, all the posts are from people who have been cheated. Few were not delivered the product itself, many faced similar problem after AMC renewal. We never faced problem until we opted for AMC duration of 2 years. Earlier we used to opt for yearly contract which is why they used to come religiously to change candle and service the system and also renew the AMC. Only last year, they foold my in laws saying it is convenient to opt for 2 years and then our problem began.
My humble request to all families who want to make their drinking water safe, is, not to opt this company. Water purifiers are not their forte, their niche is different. Don't even think of opting this company. Never!!! I am now browsing for other choices I have.
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