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Tuesday, July 8, 2014

Auaguard Solved My Problem Finally

Beginning with the disclaimer notice. My blog is not used for affiliate marketing nor does it contain links to other websites. Coming to the problem with my Aquaguard. The same technician, Mr. Girish, whom I called yesterday, called me around 11 AM saying he is coming, to rectify the problem that was caused after yesterday's ordeal to find the minuscule chunk of graphite from the disintegrated candle. One of the valves that connected the pipes between two candles was not screwed to its full capacity. Mr. Girish traced the problem instantly and set to work. Within half an hour the problem was rectified.
I requested Mr. Girish to stay until I check all aspects to avoid calling back again. After my thorough inspection for leaks, water color, odor and taste, I thanked him for coming today as promised. May be not on time, but the important aspect here is, he called before he started, which was very professional on his part. I would like to congratulate Eureka Forbes/ Aquaguard/ TATA for hiring such professional technicians as well. I only pray that every customer is treated the same way, with their first complaint itself. Delaying complaint addressal will only cause frustration among customers. I understood that in order to be heard You should be well connected socially, especially on social networks.

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