Bangalore W2 subdivision
Yesterday evening 13 November 2014, 6pm I witnessed huge amount of rain and firework in front of my house. Fireworks that were coming out of electric pole connected with street light. unfortunately our mains line is also connected to the same pole. with fireworks going strong, the fluctuations in current also gained momentum, I feared our appliances safety and switched off important appliances even though I had stabilizer to every appliance. Then came the storm, lights went out, and to my surprise, electricity was out in our house only. This had happened earlier this month, when the same lineman had come and done a temporary work so that electricity is restored.
Then began our woes, We called every helpline we could get from net, from other people, but calls went unanswered or they informed us that their duty was done for that day. until 8:30 our phone calls continued. Our UPS started to give away, and we had to grope around the house because street light right in front our house alone was out. 1912, was giving busy tone, all landline numbers published on the bescom website were real waste. At 8:30 a lady took our call on 1912, and we had temporary relief as she consoled us saying our complaint will be attended that day itself. We particularly told her to send the ladder along with linemen, because the pole is quite high to reach and needs a safety ladder. We waited for very long, but no lineman called.
I resolved to fight out this issue first thing in the morning because I was too tired, and i thought so might be the linemen. I prayed for everybody in trouble and slept.
Morning I faced lot of issues, and I realized we depend completely on electricity. Rain and clouds since three days had depleted the hot water in solar geyser. With no power, all my work got hampered and delayed. At 9:30 a phone call from a person who told he was calling from Bescom said, he is sending linemen, to which I told him to send along safety ladder. He said OK and cut the call. At 10:30 we are informed that two linemen are coming to attend our complaint. I remind them to bring the ladder again. They come without ladder, and ask if We have a ladder. Then began our woes all over again. We made phone calls to the AE, help line and every other person we could get hold of. We were told, ladder's on the way. At 11:40AM the linemen pitied us and tried to do the temporary work to restore power, as they had to attend many other complaints. They climbed walls and used iron stairs over the electric pole. I was so worried about their safety.
Because they are helpful and understand the woes of a consumer, they do their best even without thinking about their own safety. Henceforth, I will always remember the two linemen in my prayers. I took a picture of them working in dangerous situation and they were like, Please madam, do not post it anywhere, we will be scolded for not wearing safety gears, but we are not provided one with.
I really pity them. They work very hard so that we cool ourselves in ACs, we cook our food on time, we go to office on time and stay comfortably. But what do they get in return??
Please save the linemen. Lets join hands and raise our voice and seek the Bescom to provide safety equipment to linemen. Its high time, we take notice of the lives we push towards danger, just to ensure we do not face inconvenience.
Yesterday evening 13 November 2014, 6pm I witnessed huge amount of rain and firework in front of my house. Fireworks that were coming out of electric pole connected with street light. unfortunately our mains line is also connected to the same pole. with fireworks going strong, the fluctuations in current also gained momentum, I feared our appliances safety and switched off important appliances even though I had stabilizer to every appliance. Then came the storm, lights went out, and to my surprise, electricity was out in our house only. This had happened earlier this month, when the same lineman had come and done a temporary work so that electricity is restored.
Then began our woes, We called every helpline we could get from net, from other people, but calls went unanswered or they informed us that their duty was done for that day. until 8:30 our phone calls continued. Our UPS started to give away, and we had to grope around the house because street light right in front our house alone was out. 1912, was giving busy tone, all landline numbers published on the bescom website were real waste. At 8:30 a lady took our call on 1912, and we had temporary relief as she consoled us saying our complaint will be attended that day itself. We particularly told her to send the ladder along with linemen, because the pole is quite high to reach and needs a safety ladder. We waited for very long, but no lineman called.
I resolved to fight out this issue first thing in the morning because I was too tired, and i thought so might be the linemen. I prayed for everybody in trouble and slept.
Morning I faced lot of issues, and I realized we depend completely on electricity. Rain and clouds since three days had depleted the hot water in solar geyser. With no power, all my work got hampered and delayed. At 9:30 a phone call from a person who told he was calling from Bescom said, he is sending linemen, to which I told him to send along safety ladder. He said OK and cut the call. At 10:30 we are informed that two linemen are coming to attend our complaint. I remind them to bring the ladder again. They come without ladder, and ask if We have a ladder. Then began our woes all over again. We made phone calls to the AE, help line and every other person we could get hold of. We were told, ladder's on the way. At 11:40AM the linemen pitied us and tried to do the temporary work to restore power, as they had to attend many other complaints. They climbed walls and used iron stairs over the electric pole. I was so worried about their safety.
Because they are helpful and understand the woes of a consumer, they do their best even without thinking about their own safety. Henceforth, I will always remember the two linemen in my prayers. I took a picture of them working in dangerous situation and they were like, Please madam, do not post it anywhere, we will be scolded for not wearing safety gears, but we are not provided one with.
I really pity them. They work very hard so that we cool ourselves in ACs, we cook our food on time, we go to office on time and stay comfortably. But what do they get in return??
Please save the linemen. Lets join hands and raise our voice and seek the Bescom to provide safety equipment to linemen. Its high time, we take notice of the lives we push towards danger, just to ensure we do not face inconvenience.
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